FAQ
Frequently asked questions
How do I order from the Roncalli online shop?
How do I order from the Roncalli online shop?
Select the items you want and add them to your cart using the "Add to Cart" button. You can view your selection and proceed to checkout at any time using the shopping cart icon in the top right corner.
Which payment methods are offered?
Which payment methods are offered?
You can pay in advance, by credit card, or PayPal. You will receive the account details for the advance payment directly with your order.
How long does shipping take?
How long does shipping take?
If the item is in stock, we usually ship within five business days. For prepayment, shipping begins upon receipt of payment.
How much are the shipping costs?
How much are the shipping costs?
Shipping costs depend on the recipient's address and the product ordered. Shipping is handled by DHL. Additional charges may apply for shipments outside the EU.
How can I cancel my purchase?
How can I cancel my purchase?
A statutory right of withdrawal exists in accordance with applicable regulations. Details and the official form can be found here: roncalli.de/widerruf/
How do I find specific articles?
How do I find specific articles?
Use the product search in the top left corner, e.g., with terms like “T-shirt” or “program booklet,” to display suitable items.
Are there any exclusive or limited products?
Are there any exclusive or limited products?
Yes! In the Roncalli shop, you'll regularly find limited-edition collectibles and exclusive souvenirs. Be sure to sign up for our newsletter to make sure you don't miss out.
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